U-M Zoom Rooms FAQ

Yes. Contact [email protected] to schedule an in-person demo.

No. We are designing this to meet the immediate needs in conference rooms. Classrooms are out of scope for the service.

Michigan Medicine conference spaces can also be equipped as Zoom Rooms by submitting a request via the HITS Service Catalog

We are only supporting pre-vetted, standardized hardware.

Campus' Google Calendar and Michigan Medicine's Outlook Calendar are supported.

Yes, U-M Zoom Rooms can join 3rd party meetings including Microsoft Teams, Google Meet, Webex and more. 

No. A key objective is to help provide a consistent experience across the university.

No. The Zoom Rooms service does not include hardware installation.

Yes. For more information, see the article "Enable Telephone Functionality in U-M Zoom Rooms".

Yes, Zoom Room displays can be customized to display department or personal content during their idle periods. This requires a separate subscription to ITS Digital Signage service.

Poly and Zoom have announced an end-of-support timeline for Gen-1 devices, including Poly Studio X30, Poly Studio X50, Poly Studio X70, Poly G7500 appliances, and TC8 touch panel. These devices will be removed from certification and will no longer connect to Zoom after September 2028.

Zoom continues to add capabilities and features, and the hardware needs to be updated to support the future capabilities and features. For example, Zoom Rooms now support AI features that didn’t exist when we launched the service in 2020. Zoom and Poly continue to release new capabilities multiple times a year. 

Zoom Rooms follow a refresh cycle similar to other modern computing devices such as laptops and desktops. Departments should plan for a four-year hardware lifecycle for Zoom Rooms to maintain compatibility, performance, and supportability. This timeline allows us to ensure each space can reliably run the latest Zoom Rooms application and take advantage of new features, performance improvements, and security enhancements, ultimately delivering the experience you expect from a modern conference room. ITS will work with the Zoom Rooms hardware and software partners to ensure that there a minimum of 4-year lifespan. In many cases, the lifespan may be longer, but we cannot guarantee that will happen.

We continue to work with Poly to determine whether or not Gen-1 bars will be supported in BYOD mode after September 2028. There are possible obstacles with continued security patches and software updates that we continue to work through with them. We will update this document and further communications accordingly.

Eligible Gen-1 Poly Studio Devices include X30, X50, X70, G7500 Appliances, and the TC8 Touch Panel.

We are not stocking a direct replacement for the X30. There is a new model with similar features and capabilities that we will consider ordering on a case-by-case basis.

1. Complete this Zoom Room Trade-In Form.
2. Wait to be contacted. A team member will reach out to assist with the purchase from Tech Shop.

Do not buy directly! purchasing equipment from Tech Shop directly without following this process will not include the discount.

Once your new device is delivered and installed, the Zoom Room team will help coordinate the return of your Gen-1 device(s), which is required to receive the trade-in discount.

Submit a U-M Zoom Room support request ticket with your room name. This name should be visible in the top left corner of the TV display in the Zoom Room equipped conference room. The Zoom Room team will help determine your device’s generation and if any action is needed.

• Sept 2025: Gen-1 devices move off the “Certified” list but continue getting support and updates.
• June 2027: Last feature update; only critical/security fixes going forward.
• Sept 2028: End-of-support—Gen-1 devices will no longer connect to Zoom.

1. Plan for replacement before the end of FY28 (by June 2028).
2. Check for the latest hardware options on the Tech Shop U-M Zoom Rooms page.

Visit the U-M Zoom Rooms Service website.

Submit a U-M Zoom Rooms support request ticket for assistance.