Last Updated — October 21, 2025
The University of Michigan values and respects the privacy of its community members, guests, and those who use university-provided services. We are committed to transparency by providing clear information about the personal data we collect, how we use it, and when we share it.
This privacy policy applies to our practices for collecting and processing personal information related to the GoToCollege services.
At a Glance
- Data Collection: We limit the information we collect to what is necessary to support your use of the GoToCollege services.
- Purpose: We use the collected data solely for the purposes for which it was gathered.
- No Selling: We do not sell or license your personal information. When we share it outside of the University of Michigan, it is only to enable operations and services on our behalf, meet legal obligations, or protect the safety, property, or rights of the university, its community, guests, and service users.
- Data Protection: Your personal information is safeguarded through various security measures, including adherence to university policies and data security practices.
- Updates: As our services evolve, this privacy policy will be updated to reflect any changes in our data usage or collection practices.
- Contact: For any privacy-related questions or concerns, you can reach us at [email protected].
What Information We Collect
GoToCollege collects personal information you provide directly when using our services, such as:
- Login details, including:
- Name
- Email address
- Account information provided through Google Auth0
- User session history including:
- User input, questions, prompts, and uploaded documents
- Demographic information entered by the user
- Any other information included in user queries
We also collect some information automatically when you visit our website, such as:
- Internet domain
- Device IP address
- Internet Service Provider
- Browser type
- Date and time of visit
- User role and related data via Auth0
How We Use Personal Information
GoToCollege uses your personal information to:
- Monitor and improve service performance and user experience
- Enable the GoToCollege services
- Enforce usage policies
- Enable a continuous experience by allowing users to pick up where they left off.
- Search our partner database in order to provide requested information for the user.
We use de-identified and/or aggregated data to:
- Analyze usage trends and inform product development
- Improve application performance
- Develop usage projections and anticipate service costs
With Whom We Share Personal Information
We do not sell or license your personal information. To operate GoToCollege services, we may share your data with service providers that support our operations, such as:
- Microsoft Azure. For details, see Microsoft Azure’s privacy policy.
- Auth0
- Our database provider
Our service providers are required to keep your information secure and use it only to provide services on our behalf.
We may also share your data when required by law or to protect the safety, property, or rights of the university, members of the university community, and service users.
How We Keep Personal Information Secure
The University of Michigan recognizes the importance of maintaining the security of the information it collects. We strive to protect information from unauthorized access and damage, and ensure reasonable security measures are in place to keep your personal information secure.
Privacy Policy Changes
This privacy policy may be updated periodically. The date of the latest update will always be posted at the top of the policy.
Who to Contact with Questions or Concerns
If you have any questions or concerns about how your personal data is used, please contact us at [email protected].