Support Fee
All projects in the umich.edu domain currently have Standard Support.
A 3% support fee will be applied to every project in umich.edu.
Support Cases
Every Google Cloud project in the umich.edu organization has access to create support tickets directly with Google. To do so, please follow the Google Cloud Support Procedures.
Customers may also contact the ITS Cloud Services team with any questions, issues, or for help in filling a support request.
Google Documentation
GCP Documentation features cloud basics, introductory and in-depth documentation on specific products and services, as well as information regarding solution categories. You will also find best practices and numerous examples to help you get started with Google Cloud.
GCP Architecture Center provides help with architecture, diagrams, guidance, and best practices for building on Google Cloud.
Consultation
The ITS Cloud Services team is available to assist with questions regarding billing, cost estimation, architecture, or general GCP questions. Our team can even file support tickets or reach out to our Google representatives for more challenging inquiries. To work with a member of the Cloud Services team, please email [email protected].
Remote Office Hours
The ITS Cloud Services Team, in conjunction with our dedicated Google Customer Engineer, offers regular office hours to answer any GCP questions you might have. Please click here to find the next Office Hours Meeting and to copy to your calendar so you may join.
Training
There are a number of free training options available.
You may choose to get started with broad topics like Cloud Computing (Cloud Digital Leader Path/Cert) or Generative AI (Generative AI Leader Path/Cert) or pursue Google Cloud specific paths and skills with Cloud Skills Boost. Google has given U-M a number of licenses to allow users to enhance their skills and knowledge - to take advantage of this free and unlimited training, sign up via this link:
Google also offers free training videos through Coursera. These videos explore similar topics as Cloud Skills Boost and often align with learning and/or certification paths.
Google has also developed a specific curriculum for faculty to use to teach cloud in the classroom.
Credits
Customers intending to use Google Cloud for research:
- May use the GCP at U-M service (and bill shortcodes for anything exceeding awarded credits)
- May apply for credits from these programs:
Customers wishing to take advantage of the $300 free credit cannot associate their project with the GCP at U-M service. To utilize the credit, customers must:
- Create a project or use an existing project not associated with any billing accounts that are a part of the GCP at U-M service.
- Provide a credit card as a placeholder. The card will not be charged during the free trial.
- Not have already signed up for a free trial in the past.