Customer Relations

The Customer Relations team members act as liaisons between campus units and Information and Technology Services. We visit campus units across the entire U-M community to inform them, to learn about their business requirements and priorities, and to advocate for their technology needs. Our focus is on building relationships that provide both the campus units and ITS with better communication and closer partnership by connecting campus units with the appropriate technology resources.

We regularly meet with leadership from the campus units as well as ITS and other technology groups to address:

• What's new and changing with campus IT services and projects?
• How can technology help address long-term strategic goals as well as support current challenges?
• How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?

We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:

• Listening — We ensure that customer feedback needed to make service improvements is communicated with the rest of ITS.
• Communicating — We strive to provide useful, timely, and relevant information.
• Connecting — We bring the right people from the Michigan IT community together to work on challenging issues.
• Advocating — We represent and amplify the technology needs to support each unit’s unique mission.
• Planning — We discover trends and emerging needs that can be used to shape IT services and strategy.

Unit Representatives

The Unit Representatives group brings together individuals from campus organizations with ITS project leaders to prepare our units—and the university as a whole—for new IT services. The Customer Relations team works closely with Unit Representatives and other unit leaders to ensure that current services and future technologies serve the missions of the various campus units.

Customer Relations Contacts

Please let us know if you need help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can contact the Customer Relations team member assigned to your unit in the list below or reach the entire team at [email protected] to get connected.

• Academic/Research Units
• Administration, Clinical, and Operations
• Additional Units

Academic/Research Units

Administration, Clinical, and Operations

Additional Units