The ITS Remote Consulting team is looking for team members for remote work opportunities. The Remote Consulting team is a customer facing, highly dynamic front line support team responsible for remotely providing user support. Reliable, solution-oriented student staff will excel in this role. Although training will be provided, candidates should be prepared for a continual learning experience and be comfortable partnering with users to solve problems. A successful candidate will be customer focused, self-motivated, friendly, dependable and comfortable working in a changing environment. The Remote Consulting team partners closely with many teams across ITS, so being a professional, proactive communicator that is receptive to feedback is essential.
Responsibilities
- Remotely assist faculty, staff and students with account related issues
- Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
- Maintain a strong presence on Slack and other communication tools, responding to requests in a timely manner
- Professional communication across all facets of the position including in tickets, on chat, and supporting customers in person
- Foster a productive and positive environment by providing feedback and ideas for improvement
- Conduct ticket lifecycle quality assurance
Educational Value
Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined, dynamic team. As a Remote Consultant, you will learn how to communicate with faculty, staff, and students in a quick and efficient manner, often interpreting their needs before they understand what they need. The Remote Consulting team offers leadership experiences, a hands-on learning environment and real world experiences in customer service in an IT environment, and also provides opportunities to engage in a quality assurance process.
Minimum Qualifications
- Must be a student of the University of Michigan
- A commitment to ongoing learning and development
- Basic familiarity with Macintosh and PC hardware and software
- Demonstrated ability to work with others as a team and independently with minimal supervision
- Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
- Experience in customer support/service role; must be friendly, outgoing, and approachable
- Enjoy the challenge of continued learning and working in a constantly changing environment
Additional Remote Work Requirements
- Consistent access to a reliable, modern Windows or Mac computer
- Access to a quiet, private work environment where you would be able to take calls and focus on work with minimal disruption
- Access to reliable, high speed internet
- Initial training and onboarding is in-person; after training and initial shifts, work can be done on campus or fully remote
Work Hours
8 a.m.–5 p.m Monday—Friday
Hourly Rate
$15.00 per hour
To Apply
Interested students should complete the online application.
If you experience any problems with the online application or technical evaluation, please send email to [email protected].