The Tech Consultant is responsible for assisting users of Campus Computing Sites in the use of selected information technology resources and services in Angell Hall, Ross Academic Center, Computer Showcase-Union, and Computer Showcase-Pierpont locations. This will include assistance with the Mac OS and Windows OS environments. A successful candidate will be self-motivated, communicative, outgoing, dependable, and a positive contributor to Campus Computing Sites. Training will be provided, and candidates should be prepared for a continual learning experience.
- Assist faculty, staff and students with their usage of Campus Computing Sites facilities and services
- Answer general computing questions from students and faculty; refer students and faculty to other university agencies as appropriate
- Assist users in determining and resolving problems with site equipment and configurations
- Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
- Physically maintain site and workspace (e.g., clean workstations and tabletops, straighten chairs, pick up paper, etc.)
- Train new consultants
- Maintain the security of the site
- Foster a productive and positive environment in the site
- Participate in regular staff communication between co-workers and shifts; read electronic mail and other information sources; attend scheduled staff meetings and trainings
- Perform other duties assigned by the Site Manager, CCS Technical Support Group, or CCS Management
Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined dynamic team working towards a common goal.
- Must be a student of the University of Michigan
- Familiarity with Macintosh and PC hardware and software
- Familiarity with local and wide area networking concepts
- Familiarity with Macintosh and Windows software packages including: Microsoft Word, Microsoft Excel, web browsers, Google tools, terminal emulation, etc.
- Familiarity with Sites' supported services including: AFS, printing, and standard computing services
- Demonstrated ability to work with others as a team and independently with minimal supervision
- Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
- Experience in customer support/service role; must be friendly, outgoing, and approachable
- Familiarity with the U-M information technology environment and associated services
- Ability to work in a constantly changing, high stress environment
- A motivation and desire to learn is necessary
- Ability to lift and carry 40 pounds
Work Hours and Location
Angell Hall Computing Site
Sunday 10a.m. - Friday 11:30p.m.
Saturday 10a.m. - 11:30p.m.
Computer Showcase - both locations
Monday - Friday 8 a.m.–8 p.m.
Saturday 11 a.m.–5 p.m.
Ross Academic Center
Fall/Winter term only
Weekday evening hours varied based on needs of the Academic Center.
$9.00 per hour.
Interested students should complete the online application.
If you experience any problems with the online application or technical evaluation, please send email to firstname.lastname@example.org.