Tech Consultant

The Tech Consultant is responsible for assisting users of Campus Computing Sites in the use of selected information technology resources and services in Angell Hall, Ross Academic Center, Computer Showcase-Union, and Computer Showcase-Pierpont locations. This will include assistance with the Mac OS and Windows OS environments. A successful candidate will be self-motivated, communicative, outgoing, dependable, and a positive contributor to Campus Computing Sites. Training will be provided, and candidates should be prepared for a continual learning experience.

Responsibilities

  • Assist faculty, staff and students with their usage of Campus Computing Sites facilities and services
  • Answer general computing questions from students and faculty; refer students and faculty to other university agencies as appropriate
  • Assist users in determining and resolving problems with site equipment and configurations
  • Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
  • Physically maintain site and workspace (e.g., clean workstations and tabletops, straighten chairs, pick up paper, etc.)
  • Train new consultants
  • Maintain the security of the site
  • Foster a productive and positive environment in the site
  • Participate in regular staff communication between co-workers and shifts; read electronic mail and other information sources; attend scheduled staff meetings and trainings
  • Perform other duties assigned by the Site Manager, CCS Technical Support Group, or CCS Management

Educational Value

Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined dynamic team working towards a common goal.

Minimum Qualifications

  • Must be a student of the University of Michigan
  • Familiarity with Macintosh and PC hardware and software
  • Familiarity with local and wide area networking concepts
  • Familiarity with Macintosh and Windows software packages including: Microsoft Word, Microsoft Excel, web browsers, Google tools, terminal emulation, etc.
  • Familiarity with Sites' supported services including: AFS, printing, and standard computing services
  • Demonstrated ability to work with others as a team and independently with minimal supervision
  • Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
  • Experience in customer support/service role; must be friendly, outgoing, and approachable
  • Familiarity with the U-M information technology environment and associated services
  • Ability to work in a constantly changing, high stress environment
  • A motivation and desire to learn is necessary
  • Ability to lift and carry 40 pounds

Work Hours and Location

Angell Hall Computing Site

Fall/Winter terms

Sunday 10a.m. - Friday 11:30p.m.
Saturday 10a.m. - 11:30p.m.

Computer Showcase - both locations

Fall/Winter terms

Monday - Friday 8 a.m.–8 p.m.
Saturday 11 a.m.–5 p.m.

Ross Academic Center

Fall/Winter term only

Weekday evening hours varied based on needs of the Academic Center.

Hourly Rate

$9.00 per hour.

To Apply

Interested students should complete the online application.

If you experience any problems with the online application or technical evaluation, please send email to its-student-hiring@umich.edu.