Sites Rover

Rovers are the frontline mobile technicians team for Campus Computing Sites. A successful candidate will be trustworthy, motivated, self-disciplined, energetic, and capable of operating independently. Technical expertise is not required, as long as a candidate demonstrates critical thinking, logical problem solving ability, and a willingness to learn.

Responsibilities

  • Provide frontline technical support for over 2000 desktop computers in mixed environment with Mac OS and Windows operating systems
  • Service and maintain over 160 networked color and black & white printers
  • Service over 90 unstaffed Campus Computing Sites-owned computer labs and classrooms, sites operated by CCS' academic and administrative partners, and the ResComp sites in the residence halls, in order to ensure that the sites are operating smoothly according to a pre-determined schedule of locations and tasks
  • Answer questions that users or partnership staff may ask either in-person or over the phone
  • Respond to developing situations as directed to by voice mail, email, phone calls, or text pages
  • Ensure end-to-end printer consumables supply chain is maintained in accordance with established procedure
  • Operate University of Michigan-owned service vehicles in a safe and efficient manner
  • Operate for extended periods of time independent of supervision and immediate assistance from Rover team members
  • Train new Rover staff members
  • Perform other tasks as assigned by the Rover Team Leader, the CCS Technical Support group, and CCS management

Educational Value

Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined dynamic team working towards a common goal.

Minimum Qualifications

  • Must be a student currently enrolled at the University of Michigan
  • Ability to lift and carry 60 pounds individually and team-lift 120 pounds
  • Must have a valid drivers license and a safe driving record
  • Familiarity with the University of Michigan Computing Environment, such as desktop computers, networked printers, the basic computing package, and Internet applications
  • Familiarity with commonly used information technologies terms
  • Ability to communicate clearly, both in person and in writing
  • Expressed desire to learn and gain experience in the information technologies field
  • Demonstrated ability to carry out tasks and directives, efficiently and accurately, independent of supervision or immediate assistance
  • Familiarity with all of the University of Michigan-Ann Arbor campus
  • Ability to take the initiative and deal with developing situations as they occur
  • Ability to interact with customers and fellow Campus Computing Sites staff members in a professional and friendly manner
  • Must be able to work a minimum of 8 hours per week

Desired Qualifications

  • Experience as a team member and/or as a team leader
  • Knowledge of networking protocols, such as TCP/IP
  • Experience troubleshooting and repairing personal computers and laser printers to the assembly level
  • Demonstrated ability to troubleshoot and resolve software problems
  • Experience as a computer technician, technical subjects instructor, or technical writer
  • Experience in the moving and trucking industry

Work Hours and Location

The Rover office is located in the Shapiro Library on Central Campus, but staff will regularly travel all over campus.

Fall/Winter Hours

Monday–Thursday 7:30 a.m.–11:30 p.m.
Friday 7:30 a.m.–3:30 p.m.
Saturday 11:30 a.m.–7:30 p.m.
Sunday 11:30 a.m.–11:30 p.m.

Spring/Summer Hours

Monday–Friday 8 a.m.–6 p.m.
Closed Saturday
Sunday 11 a.m.–5 p.m.

Hourly Rate

$9.00 per hour.

To Apply

Interested students should complete the online application.

If you experience any problems with the online application or technical evaluation, please send email to its-student-hiring@umich.edu.