4HELP Consultant

If you are the "go to" friend for tech support, have worked on a help desk, have stellar customer service skills, or an insatiable curiosity—consider applying for our position! We offer a competitive starting wage with a strong pay for performance culture.

Responsibilities

  • Successfully complete training program
  • Assist customers on the 764-HELP hotline with ITS services
  • Receive phone calls from customers and educate them on supported systems utilizing internal help desk tools
  • Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
  • Create and maintain documentation to support users and the Service Desk team
  • Conduct effective communications with co-workers, product teams, and end-users with guidance from senior personnel

Educational Value

Experience providing support for the University of Michigan's leading edge, core technologies. As a part of a dynamic team, you will increase your customer focus while improving your troubleshooting and analytical skills in a professional customer support organization.

Minimum Qualifications

  • Must be a student of the University of Michigan
  • Must be friendly, outgoing, and approachable
  • Experience in customer support/service role
  • Ability to be flexible and adapt to change
  • Familiarity with Macintosh and PC hardware and software

Desired Qualifications

  • Knowledge of operating systems (Windows, Mac OS) and industry standard web browsers
  • Experience with Google and communication software (Windows & Macintosh)
  • Experience providing technical support, demonstrating exceptional customer service and problem solving skills
  • Familiarity with the U-M information technology environment and associated services
  • Experience as a computer technician, technical subjects instructor, or technical writer

Work Hours and Location

This position requires a 10-20 hour per week commitment onsite at Administrative Services Building (ASB) on South Campus (near the football stadium); hours must be between Monday–Thursday 7 a.m.–7 p.m., Friday 7 a.m.–6 p.m and Sundays 2 p.m.–7 p.m. A U-M bus stop is located outside ASB.

Hourly Rate

$9.00 per hour to start.

To Apply

Interested students should complete the online application.

If you experience any problems with the online application or technical evaluation, please send email to its-student-hiring@umich.edu.