Learn while you earn! We are looking for personable U-M students who want add professional experience while you are attending classes. The University of Michigan is a widely respected Information Technology employer. As part of our cutting edge technology support team, you will gain experience that commands attention from future prospective employers.
If you are the "go to" friend for tech support, have worked on a help desk, have stellar customer service skills, or an insatiable curiosity—we want to talk to you. The ITS Service Center/4HELP is looking for U-M students to support faculty, staff, students, alumni, and guests on the 4HELP hotline. The consultant will be responsible for effectively and efficiently handling requests by ensuring quick and responsible resolution of issues.
The Tech Consultant is responsible for assisting users of Campus Computing Sites in the use of selected information technology resources and services in Angell Hall, Ross Academic Center, Computer Showcase-Union, and Computer Showcase-Pierpont locations. This will include assistance with the Mac OS and Windows OS environments. A successful candidate will be self-motivated, communicative, outgoing, dependable, and a positive contributor to Campus Computing Sites. Training will be provided, and candidates should be prepared for a continual learning experience.
Tech Consultant — Midnight Shift
The Tech Consultant on the Midnight Shift is responsible for assisting users of Campus Computing Sites in the use of selected information technology resources and services in Angell Hall. This will include assistance with the Mac OS and Windows OS environments. A successful candidate will be self-motivated, communicative, outgoing, dependable, and a positive contributor to Campus Computing Sites. Training will be provided, and candidates should be prepared for a continual learning experience.
Tech Repair - Student Technician
Student Technicians perform a wide variety of technology troubleshooting and repair-related activities both in a repair shop and on site. They are also responsible for transporting and removal/install of computers and printers in the Campus Computing Sites labs.
Rovers are the frontline mobile technicians team for Campus Computing Sites. A successful candidate will be trustworthy, motivated, self-disciplined, energetic, and capable of operating independently. Technical expertise is not required, as long as a candidate demonstrates critical thinking, logical problem solving ability, and a willingness to learn.
Showcase Sales Consultant
Showcase Sales Consultants assist customers in person and by phone with technology purchase needs. Ideal candidates are customer focused, self-motivated, dependable and able to be a positive contributor to the Computer Showcase.
Our depot technicians are responsible for assisting with the staging, moving, and repair of computers, printers and related supplies around campus. They will work under minimal supervision to inventory, configure, prepare, image and move equipment. They will also consult with and assist other team members on a wide variety of issues, while delivering outstanding customer service.
Assure high quality service and customer satisfaction by monitoring service delivery, preparing reports, and interacting with IT technicians, managers and customers.
MiWorkspace Technical Support
Information and Technology Services is seeking motivated and hardworking student staff to assist in day-to-day efforts in a Next Gen computing initiative called MiWorkspace. Hires will assist in the development, build, and test of MiWorkspace technology infrastructure.
Neighborhood IT Desktop Support
Provide desktop support in day-to-day efforts in a NextGen computing initiative called MiWorkspace, a project to standardize the university's administrative and academic computer hardware and software environments.