ITS Service Center

Hours of Operation

clock Monday–Friday: 7:00 a.m.–6:00 p.m.
Sunday: 1:00 p.m.–5:00 p.m. (email only)
(All times Eastern)

Find out the status of ITS systems

We're Here to Help You

Contact Us

Online Service Request Submit a Service Request Online (login required)
Email 4HELP@umich.edu
Telephone 734-764-HELP (764-4357)

Number Key Services
Press:
1
for System Access and Account Support
2
for Concur, DART and M-Pathways Financials & Physical Resources
System Support
(includes M-Marketsite)
3
for eResearch, Reporting and M-Pathways Student & Human Resources
System Support
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
4
for M+Google or M+Box
Service Center hours for these services:
• M+Google and M+Box: Monday–Friday: 7 a.m.–6 p.m.; Sunday: Email only 1–5 p.m.
5
for CTools and SiteMaker
6
for General Computing and Network Connectivity
(Includes Wireless, VPN, Northwood Service, IFS, Sites, Exchange and IMAP Email)
Other For all other assistance, or if you are not sure which prompt to select,
please remain on the line and the ITS Service Center will assist you.