Get Help
Okta Support
The University of Michigan has transitioned to Okta. Go here for Okta Help. If you’re on campus and are in need of general technical assistance, you can visit either of our Tech Shop locations or the Fishbowl at Angell Hall for walk-up support.
Michigan Medicine affiliates: Please call Health Information Technology & Services (HITS) at 734-936-8000 for sign-in assistance, or visit a Help Me Now location.
General Support Issues
Many common support issues can be solved with self-service. Search our knowledgebase to find your answer.
When the ITS Service Center is closed: Limited after-hours support is available by calling 734-764-HELP (764-4357) and pressing 0 for urgent issues with systems outages and MiWorkspace Executive Support.
How Can We Help You?
Find Answers
- Michigan Medicine Okta Support
- Enroll in Okta Using the Okta Verify App
- Getting Started with Okta: Enroll Without a Smartphone or the App
- Obtain and Enroll an Okta Hardware Token For Multi-Factor Authentication
- DCE 101: Mandatory Cybersecurity Training for Faculty and Staff (My LINC)
- Change My UMICH Password
Contact the ITS Service Center
Chat, call, submit a help request, or email for tech support with these ITS services.
Service Center Hours
| Monday–Thursday: | 7 a.m.–7 p.m. |
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| Friday: | 7 a.m.–6 p.m. |
| Saturday: | Closed |
| Sunday: | 2–7 p.m. |
Skip the Phone Recording
| Press: |
1
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for System Access and Account Support, including UMICH passwords, Okta, Duo, OARS, My LINC, U-M Slack, and U-M Zoom (including Zoom Phone) |
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2
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for Classroom Support | |
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3
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for eResearch, Reporting, Qualtrics, and the M-Pathways Student Administration & Human Resource Management Systems (Includes Faculty Center, BusinessObjects, M-Reports and eRecruit) |
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4
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for MiWorkspace Support and Neighborhood IT | |
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5
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for Canvas and LinkedIn Learning | |
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6
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for U-M Google, U-M Dropbox, Microsoft Office 365, Adobe Creative Cloud, and Network Connectivity (Includes Wireless, VPN, Northwood Service, AFS, Campus Computing Sites) |
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7
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for DART and M-Pathways Financials & Physical Resources System (Includes Marketsite+) |
Tell Us About Your Support Experience
Use this form to submit feedback about your support experience with the ITS Service Center.